This privacy notice sets out how your personal details are collected, used and disclosed by Equipe Enervit S.p.A. in its capacity as the data controller.
Additionally, it indicates how you can access and update your personal data and how to make certain decisions about the permitted uses of your personal data.
This notice governs how we collect data, regardless of the channel, including websites, applications/apps, social networks, customer service centres, sales outlets and events. It is important to realise that any personal data we collect through one channel (e.g. the website) will be combined with other personal data we collect through another channel (e.g. Equipe Enervit offline event). Consequently, we might combine personal data that was originally obtained by different entities. Please have a look at Section 8 if you want more details on how you can oppose this practice.
1. SOURCES OF PERSONAL DATA
This privacy notice applies to all personal data we might collect about or from you using the methods indicated (see Section 2) from the following sources:
Equipe Enervit websites: websites aimed at clients that are run by Equipe Enervit or on its behalf by Nutramis S.r.l., including those websites that use our domains/URLs and those that use third-party social networks, such as Facebook (collectively, the “websites”).
Equipe Enervit’s mobile apps and websites: the websites and apps aimed at clients that are run by Equipe Enervit or on its behalf, such as smartphone apps.
Emails, sms and other forms of electronic messages. E-communication between you and Equipe Enervit.
Equipe Enervit customer service centre. Telephone calls to our Customer Service centres.
Stores. Equipe Enervit stores.
Offline registration forms. Printed registration and other similar forms that we receive through traditional post, stands in shops, competitions, promotions and events.
Points of purchase. Demonstrators in Equipe Enervit and third-party stores, when assisting with placing orders for our products.
Data from other sources. Social networks, publicly-available information.
2. DATA WE COLLECT ABOUT YOU AND COLLECTION METHODS
The information we collect about you depends on how you interact with Equipe Enervit, using the methods indicated below.
Personal contact details. This includes all the information you provide us with that lets us contact you, including your name, postal address, email address, social network details or telephone number.
Account access information. Any information required to provide you with your specific account profile. This might include, for example, your login ID/email address, username, unrecoverable password and/or security questions and answers.
Demographic information. Any information that describes your demographic or behavioural characteristics. This might include, for example, date of birth, age or age group, sex, geographic area (e.g. postal code), favourite products, hobbies and interests, and domestic or lifestyle information.
Technical information on your computer/mobile device. Any information about the system on the computer or other device you use to access one of our websites or apps, such as the IP address used to connect your computer or device to the internet, the operating system, and the browser type and version. If you access an Equipe Enervit website or app using a mobile device, such as a smartphone, the information collected will include, where permitted, the mobile identification number, advertising ID, geolocation and other similar data from the mobile device.
Information about use of websites/communication. When you browse or interact on our websites or newsletters, we use automatic data collection technologies to gather specific information about what you do. This includes details of the links you click on, the pages or content you view and the time you spend on them, and other similar information and statistics about how you use our websites and newsletters, response times for content, download errors and the time spent visiting specific pages. Such details are obtained using automated technologies, such as cookies (browser and flash cookies) and web beacons, and third-party monitoring technologies.
Consumer feedback. Such data includes details about your experience of our products and services that you willingly share with us.
Consumer-generated content. This means any content you create and then share with us on social networks or by uploading it using one of our websites or apps, including social networking apps like Facebook. This refers to, for example, photos, videos, personal stories and other media or similar content. Where permitted, we collect and publish content generated by clients about a variety of activities, including competitions and other promotions, by shared website functions, by user participation and by third-party social events.
Social network information. This relates to any information you share publicly on a social network or details included in your profile on a third-party social network (e.g. Facebook) that you allow the third-party social network to share with us. Such information might include basic account details (e.g. name, email address, sex, date of birth, city/town where you live, profile photo, user login, list of friends and so on) and any other information you allow a third-party social network to share. We receive your profile information on a social network (or part of that information) every time you download or interact with an Equipe Enervit internet application on a social network such as Facebook, every time you use a feature integrated into an Equipe Enervit website (e.g. Facebook Connect) or every time you interact with us using a social network. To get more information about how Equipe Enervit obtains your details from a third-party social network, or to stop sharing such social network information, please go to the social network in question.
Payments and financial information. This relates to any information needed to fulfil an order or that you use in making an order, e.g. your credit or debit card details (cardholder’s name, card number, expiry date etc.) or the information from another payment means (where available). Such payment and financial information is always processed in compliance with applicable laws, regulations and security rules, including data protection standards for payment card details.
Customer Service calls. Any communication with a Customer Service centre might be recorded, in compliance with applicable laws, for local operational reasons (e.g. for quality or training purposes) and, in some cases, to have proof of consent for direct marketing or profiling. Payment card details are not recorded. Where required by law, you will be informed at the beginning of the call about any such recording and you will be able to object to it.
3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
A cookie is a small file sent by a website that is stored in the user’s browser when a user visits a website. Cookies can be stored solely for the time they are used by a specific site (session cookies) or for a longer period of time, regardless of the session length (persistent cookies). Cookies function together with the content of a website and are normally designed to improve usability and the browsing experience. They tell Equipe Enervit what content is displayed, the choices made and all the use a user makes of the website. This enables Equipe Enervit to show useful adverts that are more targeted to an individual user. Equipe Enervit might work with third parties that use tracking technologies for its web advertising. Such companies collect anonymous information about visits to our website.
Cookies collect and record browsing information as part of pursuing the purposes indicated above and other purposes, although Equipe Enervit’s policy is to allow each user to decide whether or not to accept the use of such cookies. Of course, if a user decides to block or stop cookies, some of the site’s features might not work properly, be slower or less efficient.
4. PURPOSES FOR PROCESSING PERSONAL DATA
This section sets out the various purposes for which we collect and use personal data and the different types of personal data that, for each purpose, are collected.
Sale of Equipe Enervit products and customer support. For sales and customer support, we use the personal and contact details of Equipe Enervit customers (name, surname, email, phone, delivery address, invoicing details, past orders).
Processing orders. We use your personal data to prepare and send your orders, to update you on the progress of your orders, to correct address details and to verify your identity and implement other measures to combat fraud. This includes the use of specific personal information and information about payment methods. Tax and accounting requirements. Marketing communication and promotions. Provided you have granted your express consent, we use your personal data to provide you with marketing communications about goods and services, and to offer you exclusive promotions. This might be done via email, adverts, SMS, phone or traditional post, but it is always done within the limits of what the applicable laws and regulations permit. At times, our promotional campaigns might appear on third-party social networks and/or websites. Since such use of your personal data is entirely optional, you can oppose its use for such purposes. We use your personal data when you interact via third-party social networks by, for example, clicking “Like”, to offer you adverts. You should read the privacy notices for the social networks you use to learn more about how those social networks operate, the profile data we receive about you, and how to enforce your rights with such networks.
Customisation (online and offline). Provided you have granted your express consent, we use your personal data (i) to analyse your preferences and habits, (ii) to predict your needs, by analysing your profile, (iii) to improve and customise your experience when using our websites and applications and to ensure the content on our websites and applications is optimised for you and your computer/device; and (iv) to enable you to use the interactive functions, when you so choose. For example, we store your login ID/email address or username so that you can immediately access our website on your next visit or so that you find the products previously added to your basket still there on a future visit. We use this information, provided you have granted your consent, to show you Equipe Enervit products and content tailored to your interests. Since this use of your personal data is entirely optional, you can oppose its use for such purposes. Other general purposes (e.g. internal research, analytics, security). We use your personal data, in compliance with applicable laws, for other purposes of a more general nature, such as demographic surveys and internal marketing, or to determine how effective advertising campaigns are. We also use your personal data to guarantee our security.
5. RECIPIENTS OF PERSONAL DATA
We share your personal data with the following categories of recipients: companies in the Enervit Group; logistics services providers; legal, tax and accounting service providers. These are external companies we appoint to help us manage our business (e.g. order and payment processing, fraud prevention and identification checking, credit recovery, website functioning, support services, promotions, website development, data analysis, customer services, etc.) These service providers, and their appointed staff, are only allowed to access your personal data on our behalf and in accordance with our instructions. They also have to guarantee the confidentiality and security of your personal data.
6. PERSONAL DATA STORAGE
We keep your personal data for the time needed to fulfil the purposes for which it is processed and to comply with current tax and accounting requirements.
7. DATA SUBJECT’S RIGHTS
You have the right, at any time, to ask for access to your personal data, to have it rectified or erased, and to limit the processing of data concerning you or to object its processing. Additionally, you have a right to data portability, and the right to lodge a complaint with the relevant authorities.
These rights can be exercised by sending a registered letter to: Equipe Enervit S.r.l. – Equipe Enervit S.R.L., with registered office in Zelbio (CO), at 2 Via Comm. G. Garavaglia, Tax code and VAT no. 02539160131, annexing a copy of your ID document. If the request is sent by someone other than you and that person fails to prove the request is legitimately being made on your behalf, the request will be rejected. Please note that any identifying information provided will only be processed in compliance with and within the limits allowed by the applicable laws. In order to comply with legal requirements, we might have to store some of your personal data even after you have requested its erasure.
8. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
We do our utmost to ensure you have choices regarding the personal data you provide us with. The following solutions provide you with the following control over your personal data:
Cookies/similar technologies. You can change your browser’s setting so all or some browser cookies are rejected, or to be alerted when cookies are used. Section 3 above has more info about cookies.
Advertising, marketing and promotions. If you want Equipe Enervit to use your personal data in promoting its products and services, you can indicate this by ticking the relevant box(es) on the registration form or by answering the question(s) from our sales staff, Customer Service employees or point of purchase reps. Should you no longer want to receive such communication, you can opt out of receiving marketing communications at any time, simply by following the instructions provided along with such communications and by writing to – Equipe Enervit S.r.L., with registered office in Zelbio (CO), at 2 Via Comm. G. Garavaglia, Tax code and VAT no. 02539160131 or to firstname.lastname@example.org. You can opt out of any marketing communications, regardless of how they are sent and including those through third-party social networking sites, by going to the websites/applications and changing the user settings in your account and specifically by deselecting the relevant boxes. Alternatively, you can call our Customer Service centre. Please note that, even if you opt out of receiving marketing communication, you might still continue to receive administrative communications from us, including confirmations for orders or other transactions, notifications about activity on your account (account confirmation, password changes, etc.) and other important announcements.
9. CHANGES TO OUR PRIVACY NOTICE
Should we change how we manage your personal data, we will update this privacy notice. We reserve the right to make changes to our privacy notice and practices at any time. Please make sure you regularly check this notice to see if it has been updated or amended.
10. DATA CONTROLLER – JOINT DATA CONTROLLER
The data controller is: – Equipe Enervit S.R.L., with registered office in Zelbio (CO), at 2 Via Comm. G. Garavaglia, Tax code and VAT no. 02539160131. The joint data controller is Nutramis S.r.l., 1 Piazza Generale Armando Diaz, 20123 Milan. For clarifications about this privacy notice and our company practices, please write to email@example.com
11. DATA PROTECTION OFFICER
You should also be aware that you can contact us via the email address of the Data Protection Officer at our parent company, Enervit S.p.A., at firstname.lastname@example.org or by writing a letter addressed to the Data Protection Officer at Enervit S.p.A., 30 Viale Achille Papa, 20149 Milan (MI).
12. LEGISLATIVE FRAMEWORK
This privacy notice has been drafted in accordance with EU Regulation 2016/679.